Privacy Policy

Judy Illing | Clarity Guide
A trading name of The Business Signpost Ltd
Company number: 14922752

Last updated: 13 October 2026

1. Introduction

Judy Illing | Clarity Guide respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, purchase resources or enquire about our services.

Our website is https://judyilling.co.uk.

Judy Illing | Clarity Guide is operated by The Business Signpost Ltd, which is the data controller responsible for personal information collected through this website.

2. Information we collect

Depending on how you interact with us, we may collect:

  • Your name and email address when you contact us.

  • Information you provide when enquiring about clarity guidance, digital confidence, website design or other services.

  • Billing information and order details when you purchase products.

  • Information required to provide access to purchased digital downloads.

  • Technical information such as your IP address, browser type and website usage information, subject to applicable cookie settings.

We only collect information reasonably necessary to provide our products, services and website functionality.

3. How we use your information

We use personal information to:

  • Respond to enquiries and communicate with you.

  • Process purchases and provide digital downloads.

  • Provide guidance, digital confidence support, website design and related services.

  • Maintain transaction records and meet legal obligations.

  • Keep our website secure and functioning properly.

  • Understand website usage and improve our services where permitted.

We do not sell your personal information to third parties.

4. Our lawful basis for processing information

Under UK data protection law, we process personal information where we have a lawful basis to do so.

These include:

  • Contract: To fulfil purchases and provide services you have requested.

  • Legitimate interests: To respond to enquiries, manage our business and maintain website security, where those interests are not overridden by your rights.

  • Legal obligation: To maintain financial records and comply with applicable laws.

  • Consent: Where required, including for non-essential cookies and certain marketing communications.

Where processing relies on consent, you may withdraw that consent at any time.

5. Online purchases and payments

Our online shop uses WooCommerce to manage purchases and digital downloads.

Payments are processed securely through Stripe.

When you make a purchase, we receive information necessary to manage your order, such as your name, email address, billing details, products purchased and payment status.

Payment card details are processed by Stripe. We do not store your full payment card number on our website.

Stripe processes information in accordance with its own privacy policy, available at https://stripe.com/gb/privacy.

Some products may link to external retailers, including Amazon. Purchases made on those websites are governed by the retailer’s own privacy policy and terms.

6. Contact forms and enquiries

When you complete our contact form, we use the information you provide to respond to your enquiry.

This may include your name, email address and message, together with any other information you choose to provide.

We do not automatically add you to a marketing mailing list simply because you contact us.

7. Cookies and website analytics

Our website uses cookies and similar technologies to support essential functionality and, where enabled and permitted, understand website usage.

We use Complianz to manage cookie information and consent preferences.

We may use Google Analytics to understand how visitors use our website, subject to applicable consent settings.

Further information is available in our separate Cookie Policy, including details of the cookies and services detected on the website.

8. Sharing information with service providers

We may share necessary information with trusted providers who help us operate our website and deliver our services.

These may include:

  • Website hosting and email providers.

  • WooCommerce and Stripe for order and payment processing.

  • Analytics and website security providers.

  • Other service providers where necessary to deliver services you have requested.

We only share information where there is a legitimate business or legal reason to do so and take appropriate steps to protect your information.

9. International data transfers

Some of our service providers may process personal information outside the United Kingdom.

Where applicable, we take reasonable steps to ensure that international transfers are subject to appropriate safeguards under UK data protection law.

10. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including any applicable legal, accounting or reporting requirements.

Purchase and financial records are generally retained for six years after the relevant accounting period, or longer where legally required.

Enquiry information is reviewed and deleted when it is no longer needed, unless it forms part of an ongoing customer relationship or contractual record.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your data protection rights

Under UK data protection law, you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate information.

  • Request deletion of information in certain circumstances.

  • Restrict or object to certain processing.

  • Request transfer of your information where applicable.

  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below.

You also have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.

13. Links to other websites

Our website may contain links to external websites, including Amazon, Future Intentions for Women and other resources.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, website functionality or legal requirements.

The latest version will be published on this page with an updated revision date.

15. Contact details

Judy Illing | Clarity Guide
A trading name of The Business Signpost Ltd
Company number: 14922752

1 Greenacres
Huntington
York
YO32 9QQ
United Kingdom

Website: https://judyilling.co.uk

Email: judy@judyilling.co.uk

Telephone: 07594 435141